Shipping policy

We ship out daily (except for holidays and weekends). For orders received on the weekend, they will be shipped on Monday. 

Shipping times & rates - USA: 

Standard shipping - 4-7 Business days - FREE for orders over $99

Shipping times & rates - International: 

Standard shipping - 12-25 Business days - FREE for orders over $99

Package Protection (lost, stolen, or damaged): 

We are partnered with Route Package Protection, so you are fully covered in every aspect of your TWELFTH experience.

Customs & Import Duty

Although the shipping cost is covered on orders over $99, customs duties are not included in the total at checkout. The customs agency determines them within the destination country. Evaluation of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the recipient's responsibility, and these fees are collected at the time of delivery. 

Customs, duties, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping,any customs/duty/taxes, and any return shipping charges will not be refunded.